Dispute Resolution
The company Netnatura is a full member of CICAP located at Rua Damião de Gois nº31 Store 6 4050-225 Porto
In the event of a dispute, the consumer may resort to the Alternative Consumer Dispute Resolution entities identified on the Consumer Portal - www.consumidor.pt - or the Online Consumer Dispute Resolution entities identified on the website https://webgate.ec.europa.eu/odr.
The alternative dispute resolution entities currently in existence are the following:
CNIACC - National Center for Information and Arbitration of Consumer Conflicts
Generic competence
E-mail: cniacc@unl.pt
Web: http://www.arbitragemdeconsumo.org
Algarve Consumer Conflict Information, Measurement and Arbitration Center
Geographical area covered - contracts concluded in the Faro District
Email: support@consumidoronline.pt
Web: http://www.consumidoronline.pt/
Consumer Conflict Arbitration Center of the District of Coimbra
Geographical area covered - contracts concluded in the municipalities of:
Email: geral@centrodearbitragemdecoimbra.com
Web: http://www.centrodearbitragemdecoimbra.com
Lisbon Consumer Conflict Arbitration Center
Geographical area of coverage - contracts concluded in the Lisbon Metropolitan Area: Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra and Vila Franca de Xira.
Email: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt
Web: http://www.centroarbitragemlisboa.pt
Porto Consumer Information and Arbitration Center
Geographical area of coverage - contracts concluded in the Metropolitan Area of Porto:
E-mail: cicap@mail.telepac.pt
Web: http://www.cicap.pt
Vale do Ave Consumer Conflict Arbitration Center / Arbitration Court
Geographical area of coverage - contracts signed in the municipalities of:
Email: triave@gmail.com
Web: http://www.triave.pt
CIAB – Center for Information, Arbitration and Consumer Disputes
Geographical area of the cities of Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho and Vila Verde.
Email: geral@ciab.pt
Web: http://www.ciab.pt
Madeira Consumer Conflict Arbitration Center Email: centroarbitragem.sras@gov-madeira.pt
Web: http://www.srrh.gov-madeira.pt
