Privacy and Cookies Policy

Before using the site, read our Privacy and Cookies Policy. This website uses cookies to optimize your navigation. If not, you can disable this option in your browser or leave the site.

 

1. Introduction

 

The website vivasaudavel.pt is owned by the company Netnatura – Distribuição de Produtos Alimentares e Bens de Consumo Lda, hereinafter called Netnatura Lda, with tax number 507826027, registered at Rua José Carlos Vieira Neves 121, 4475-135 Maia.

 Netnatura Lda, within the scope of its commercial activity, needs to collect some personal data from its customers, however, it respects the right to privacy and does not collect any personal information without the prior consent of its customers.

On the other hand, the increasing interaction of our customers through our website also requires, in some cases, the collection of personal information from the user, or in other cases, to improve the performance of navigation on our website, the collection of data from your computer through small files commonly known as cookies.

Netnatura Lda's Privacy & Cookies Policy serves for a clear understanding of how we collect, use, share and protect our customers' personal data when they use our services or visit our website.

Netnatura Lda does not sell personal data of customers or users.

2. Responsibility for the collection and processing of personal data

Your data will be collected and processed on the website www.vivasaudavel.pt, they are treated exclusively by the company Netnatura Lda. This is the company responsible for the processing of personal data within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (hereinafter GDPR).

For questions related to the processing of your personal data, you can contact Netnatura, Lda through the following means:

- Telephone: 220 149 909, with opening hours: from Monday to Friday (except holidays) from 9 am to 1 pm and from 3 pm to 7 pm.

- Registered letter: Netnatura Lda Rua José Carlos Vieira Neves 121, 4475-135 Maia

 

- Email: [email protected]

 

3. Processing and alteration

By making their personal data available to Netnatura Lda, the customer acknowledges and consents to their processing in accordance with this Privacy Policy and the rules and principles contained in the respective terms and conditions of the services used. To this extent, and with regard to the processing of personal data, the customer must read this Privacy and Cookies Policy together with the General Terms and Conditions of Use.

We inform you that, whenever necessary, we will change this Privacy and Cookies Policy without the need for any prior authorization.

 

4. What is personal data?

 

This is any information, of any nature and regardless of the respective support, relating to a natural person, directly or indirectly, identified or identifiable (data subject).

 

5. What personal data is collected and processed?

The personal data collected by Netnatura Lda are limited to those strictly necessary for the purpose of the treatment, namely, the name, address, taxpayer number, telephone number and e-mail, but other data necessary for the supply of products or services.

6. When and for what purpose do we collect personal data?

 

The personal data we collect from our customers is requested when making a purchase or ordering products or services in our online store www.vivasaudavel.pt, when creating the customer area on the website www.vivasaudavel.pt.

Some of the personal data must be provided. Netnatura Lda will inform you of this obligation. The provision of incorrect or inaccurate data is the sole responsibility of the customer who owns them.

The collection and processing of personal data by Netnatura, Lda has the following purposes (i) Customer management, (ii) Marketing or Telemarketing, (iii) Profile definition, (iv) Recruitment, which we detail below:

i) Customer Management, since Netnatura is dedicated to the sale of food supplements and cosmetics. Personal data collected for this purpose will be kept for five years of inactivity.

ii) Marketing or telemarketing, Netnatura may process the personal data collected to send the respective owner information about products and services marketed by it that is of interest to the customer. This processing of personal data will only be carried out with the express consent of the holder, provided in particular through an online purchase, an online account through the website, or by subscribing to our newsletter. If you consent, you will receive marketing communications via email, post, telephone and/or SMS.

iii) Definition of profiles, Netnatura, Lda performs the definition Initiation of profiles based on information related to purchases made in our physical store and/or in our online store, as well as the use of the customer card, recording the products purchased, amounts paid, date and time, as well as the location of acquisition. The information collected is analyzed to identify your consumption profile, allowing Netnatura, Lda to improve its offer, plan its communication and manage the customer card, sending personalized information appropriate to the profile of each customer.

The personal data collected will also be processed to respond to questions, suggestions or complaints submitted by the respective holder to Netnatura, Lda.

7. Sharing or Transferring Personal Data

 

Netnatura, Lda may use subcontractors for all or part of the purposes identified above, as well as for the maintenance, accommodation and management of its computer systems and equipment, under the terms allowed by the legislation that regulates the processing of personal data, with these entities remaining obliged to maintain secrecy and guarantee security in relation to the personal data to which they have access, and must not use such data for any other purposes, or for their own benefit, nor relate them to other data they have.

Personal data may also be made available to the courts and other competent authorities, in strict compliance with the provisions of the law.

Personal data collected by Netnatura, Lda will be processed within the European Union.

8. Period of retention of personal data

 

Netnatura Lda retains personal data during the retention periods identified above and only for the necessary period of time, or for the fulfillment of obligations to which it is legally subject. In any case, once the relationship with the holders of personal data has ended, they are no longer processed for commercial purposes.

 

9. Security and confidentiality

Netnatura, Lda is committed to implementing all necessary precautions to preserve the confidentiality and security of personal data collected and processed. For this purpose, several security measures were adopted, especially with regard to information systems, in order to protect personal data against its dissemination, loss, misuse, alteration, treatment or unauthorized access, as well as against any another form of illicit treatment.

However, we do not control all the risks related to the use of the Internet, alerting you to the existence of possible risks associated with its use and operation, and consequently, the sharing of personal data in this way.

Notwithstanding the security measures adopted by Netnatura, Lda, the user must keep the access codes secret, not sharing them with third parties, and must also follow the recommended security practices, namely regarding the installation and updating of the necessary security applications, namely antivirus.

 

10. Rights of the holder of personal data

In accordance with current legislation, the holder of personal data has the right to access and rectify their data, as well as the right to request their deletion, oppose their treatment and obtain their limitation or portability to the extent that this is applicable. You can also object to your data being used for the purpose of creating your customer profile, in which case you will no longer benefit from personalized offers or services.

The exercise of any of the rights legally conferred, by the respective holder, must be done by means of a letter (or email message) signed by the holder and be accompanied by a photocopy of an identity document with the signature of the holder exercising his right.

The rights conferred can be exercised through direct contact with Netnatura, Lda by:

- Registered letter: Netnatura Lda, Rua José Carlos Vieira Neves 121 4475-135 Maia

- Email: [email protected]

The holder of personal data must bear in mind that, in certain cases (such as for legal reasons) his request may not be immediately fulfilled. In any case, he will be informed of the measures taken in this regard, within a maximum period of one month from the moment the request is made.

The holder of the personal data may also withdraw his consent at any time, when applicable, through the channels made available for this purpose by Netnatura. However, the withdrawal of consent does not compromise the lawfulness of the treatment carried out based on the consent previously given nor the subsequent processing of the same data, based on another legal basis, such as the fulfillment of the contract or the legal obligation to which Netnatura, Ltd is subject.

 

11. Use of Cookies

In order to provide a better user experience, Netnatura Lda uses cookies on this website, as such, small text files with relevant information that the access device (computer, mobile phone/smartphone or tablet) loads, through the internet browser (browser), when a website is visited by the user.

The cookies used by Netnatura make it possible to improve the performance and browsing experience of its users, increasing, on the one hand, the speed and efficiency of the response and, on the other hand, eliminating the need to repeatedly enter the same information.

The placement of cookies not only helps the website to recognize the user's device the next time they visit it, but it will also be essential for its operation. The cookies used on the website by Netnatura Lda do not collect personal information that allows the user to be identified, saving only generic information, namely the form or location/country of access and the way in which the user uses the website, among others.

Cookies only retain information related to the user's preferences and the user can, at any time and through his internet browser (browser), decide to be notified about the reception of cookies, as well as block their entry into his system. Each browser has its own configuration process for this configuration. This process can be found in the Help menu, which explains how to configure cookie preferences.

It is noted, however, that the refusal to use cookies may result in the impossibility of accessing some areas of the Netnatura, Lda website.

12. Cookies used by Netnatura, Lda

Netnatura, Lda uses different types of cookies, as described below:

i. Essential cookies - some cookies are essential to access specific areas of the Netnatura, Lda website, allowing navigation and use of its applications, such as access to secure areas of the website, through login. Without these cookies, services that require them cannot be provided;

ii. Functionality cookies - functionality cookies allow you to remember user preferences regarding navigation on the website, thus not needing to reconfigure and customize it each time you visit it;

iii. Analytical cookies - These cookies are used to analyze how the user uses the website, allowing to highlight articles or services that may be of interest to them, and to monitor the performance of the website, knowing which pages are the most popular, which method of connection between pages that is most effective or to determine why some pages are receiving error messages. These cookies are used only for the purpose of creating and analyzing statistics, without ever collecting personal information. Thus, Netnatura Lda can provide a high quality experience by customizing its offer and quickly identifying and correcting any problems that arise.

Also in terms of validity, there are two types of cookies:

i. Permanent cookies – these are cookies that are stored on the access devices (computer, mobile phone, smartphone or tablet), at the level of the internet browser (browser), and are used whenever the user visits the Netnatura Lda website again. In general, are used to direct navigation according to the user's interests, allowing Netnatura, Lda to provide a more personalized service;

ii. Session cookies - these are temporary cookies, which are generated and are available until the session ends. The next time the user accesses his/her internet browser (browser) the cookies will no longer be stored. The information obtained allows you to manage sessions, identify problems and provide a better browsing experience.

Netnatura, Lda may also use cookies when opening newsletters/emails, for statistical purposes, which allow us to know if they are opened and to check the clicks through links or advertisements within the newsletter. The user always has the possibility to deactivate the sending of newsletters/email through the specific option in the footer of the same.

We present below a summary table with the main cookies used on this website, as well as their purpose and respective management.

Cookies Purpose Management

Cookies

Finalidade

Gestão

test_cookie

The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.

Doubleclick.net

_fbp

This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website.

facebook

_gcl_au

Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services.

Google Tag Manager

_ga

The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.

Google

ssup.vid

Cookie set by Smartsupp to record the visitor ID.

Smartsupp

ssupp.visits

Cookie set by Smartsupp to record the number of previous visits, necessary to track automatic messages.

Smartsupp

_gat

This cookie is installed by Google Universal Analytics to restrain request rate and thus limit the collection of data on high traffic sites.

Google Universal Analytics

Netnatura Lda makes every effort to keep this information up to date. However, from time to time, new services that are not yet listed on this page may be offered, although overall they have identical purposes to those already identified.

Version updated on February 22, 2022.