The company Netnatura is a full member of CICAP located at Rua Damião de Gois nº31 Store 6 4050-225 Porto

In the event of a dispute, the consumer may resort to the Alternative Consumer Dispute Resolution entities identified on the Consumer Portal - www.consumidor.pt - or the Online Consumer Dispute Resolution identified on the website https://webgate.ec .europa.eu / odr.

The existing alternative dispute resolution entities are as follows:

CNIACC - National Center for Consumer Conflict Information and Arbitration

Generic competence

Email: [email protected]

Web: http://www.arbitragemdeconsumo.org

Algarve Consumer Conflict Information, Measurement and Arbitration Center

Geographic area covered - contracts concluded in the District of Faro

E-mail: [email protected]

Web: http://www.consumidoronline.pt/

Consumer Disputes Arbitration Center of the District of Coimbra

Geographic area covered - contracts signed in the municipalities of: Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares.

E-mail: [email protected]

Web: http://www.centrodearbitragemdecoimbra.com

Lisbon Consumer Conflict Arbitration Center

Geographic coverage area - contracts signed in the Lisbon Metropolitan Area: Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra and Vila Franca de Xira.

E-mail: [email protected] / [email protected]

Web: http://www.centroarbitragemlisboa.pt

Porto Consumer and Arbitration Information Center

Geographic coverage area - contracts signed in the Porto Metropolitan Area: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia.

E-mail: [email protected]

Web: http://www.cicap.pt

Vale do Ave Consumer Conflict Arbitration Center / Arbitral Tribunal

Geographic coverage area - contracts signed in the municipalities of: Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela, Vieira do Minho and Vizela .

Email: [email protected]

Web: http://www.triave.pt

CIAB - Center for Information, Arbitration and Consumer Conflicts

Geographical area of ​​Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho and Vila Verde.

Email: [email protected]

Web: http://www.ciab.pt

Madeira Consumer Conflict Arbitration Center

Email: [email protected]

Web: http://www.srrh.gov-madeira.pt