Privacy policy
TERMS AND CONDITIONS
1. PREAMBLE
These Terms and Conditions govern access, browsing, and use of the website https://vivasaudavel.pt, hereinafter referred to as the "SITE," as well as the conditions applicable to the purchase and sale of products marketed through the respective online store.
The SITE is owned and operated by NETNATURA UNIPESSOAL LDA, legal entity no. 507826027, with registered office at Rua Carlos Alberto Teixeira Azevedo nº169 4475-327 Maia, hereinafter referred to as VIVA SAUDÁVEL.
Access to the SITE, browsing it, and placing orders imply full acceptance of these Terms and Conditions by the USER and/or CLIENT.
If the USER does not agree, in whole or in part, with any provision of these Terms and Conditions, they must refrain from using the SITE.
VIVA SAUDÁVEL reserves the right to alter, modify, or update these Terms and Conditions at any time, without prior notice, with changes being published on the WEBSITE.
2. IDENTIFICATION OF THE WEBSITE OWNER
In accordance with the provisions of Article 10 of Decree-Law No. 7/2004, of January 7, it is hereby informed that:
Company name: NETNATURA UNIPESSOAL LDA;
CNPJ: 507826027;
Registered office address: Rua Carlos Alberto Teixeira nº169 4475-327 Maia;
Email: geral@vivasaudavel.pt;
Telephone: +351 220 147 909 (call to national landline);
Website: https://vivasaudavel.pt.
3. OBJECT
The SITE is intended for the online sale of food supplements, vitamins, sports nutrition products, cosmetics, wellness products, and other products made available through the platform.
The essential characteristics of the products are described in their respective product sheets.
The images presented on the SITE are merely illustrative and may differ from the product actually delivered, without prejudice to their essential characteristics.
4. PRODUCT INFORMATION AND LIABILITY
VIVA SAUDÁVEL seeks to ensure that all information provided on the SITE is correct, up-to-date, and complete.
However, VIVA SAUDÁVEL does not guarantee that the descriptions, photographs, technical specifications, or other content are free from errors, omissions, or omissions.
The food supplements sold:
• Do not replace a varied and balanced diet;
• They do not replace medical, pharmaceutical, or nutritional advice;
• They are not intended to diagnose, treat, cure, or prevent any disease.
The CLIENT should consult a healthcare professional before using any dietary supplement, especially in case of pregnancy, lactation, use of medications, or clinical pathologies.
The information provided on the WEBSITE does not replace reading the labeling, composition, instructions for use, and warnings contained on the product packaging.
VIVA SAUDÁVEL assumes no responsibility for the improper use of the products sold.
5. ORDER PROCESS
Placing orders through the WEBSITE depends on the full acceptance of these Terms and Conditions.
To place an order, the CLIENT must:
a) Select the desired products;
b) Add the products to the shopping cart;
c) Fill in the requested data;
d) Select the payment method;
e) Confirm the order and respective payment obligation.
After completing the order, the CLIENT will receive an automatic confirmation email.
VIVA SAUDÁVEL reserves the right to refuse or cancel orders, especially in case of:
• Stock shortage;
• Product unavailability;
• Pricing error;
• Suspected fraud;
• Incorrect or incomplete data;
• Abusive use of the SITE.
6. PRICES AND PAYMENT
All prices shown on the SITE are in euros (€) and include VAT at the legal rate in force, unless expressly indicated otherwise.
Shipping costs are shown before order completion.
VIVA SAUDÁVEL reserves the right to change prices at any time, without prejudice to orders already confirmed, including situations of obvious typographical, computer or human error.
Available payment methods are identified on the SITE. The order will only be processed after payment confirmation.
7. PRODUCT AVAILABILITY
The fulfillment of all orders placed through the SITE is subject to product availability.
In case of unavailability, even if temporary, VIVA SAUDÁVEL will inform the CLIENT and refund the amounts paid, if applicable.
8. DELIVERY AND SHIPPING
Orders will be shipped to the address indicated by the CLIENT during the purchase process.
The delivery times presented on the SITE are merely indicative and may vary depending on the carrier, destination, promotional periods, logistical factors or circumstances.
external.
Without prejudice to the provisions of Decree-Law No. 24/2014, of February 14, VIVA SAUDÁVEL undertakes to deliver the products within a maximum period of 30 days after confirmation of payment.
The risk of loss or damage to the products is transferred to the CLIENT at the time of delivery.
Delivery is considered to have been made at the moment the order is made available at the address indicated by the CLIENT or at the selected collection point.
The CLIENT must check the status of the order at the time of delivery and report any visible damage.
9. RIGHT OF FREE RESOLUTION
In accordance with Decree-Law No. 24/2014, of February 14, the CLIENT has a period of 14 days to freely terminate the contract, without needing to indicate a reason.
The period is counted:
a) From the day the goods are received by the CLIENT;
or
b) In the case of several goods ordered in a single order and delivered separately, from the day the last item is received.
To exercise the right of withdrawal, the CLIENT must communicate their decision through an unequivocal statement sent to geral@vivasaudavel.pt.
The CLIENT must return the products within a maximum of 14 days after communicating the withdrawal.
The return costs are the responsibility of the CLIENT, unless otherwise provided by law.
The refund will be made within a maximum of 14 days after receiving the returned goods or proof of shipment.
The refund will be made using the same payment method used in the initial transaction, unless expressly agreed otherwise.
10. EXCLUSIONS FROM THE RIGHT OF WITHDRAWAL
In accordance with Article 17 of Decree-Law No. 24/2014, of February 14, the right of free resolution may not be exercised, in particular, in the following cases:
a) Supply of sealed goods that cannot be returned for reasons of health protection or hygiene when opened after delivery;
b) Supply of goods which, after delivery and by their nature, become inseparably mixed with other items;
c) Supply of personalized products;
d) Supply of digital content not supplied in a tangible medium when performance has begun with the prior and express consent of the consumer and acknowledgment of the loss of the right of free resolution.
11. EXCHANGES AND RETURNS
Without prejudice to the legally provided right of free resolution, the CUSTOMER may contact VIVA SAUDÁVEL via email at geral@vivasaudavel.pt for the purpose of exchange or return.
Returned products must:
• Be in perfect condition;
• Contain original packaging;
• Show no signs of use incompatible with a simple inspection of the product.
The return of opened, consumed, adulterated, or unsealed food supplements will be refused for reasons of health and hygiene protection.
VIVA SAUDÁVEL reserves the right to refuse returns that do not meet the above requirements.
12. LEGAL GUARANTEE OF CONFORMITY
All products sold benefit from the legal guarantee of conformity provided for in Decree-Law No. 84/2021, of October 18.
In case of product non-conformity, the CLIENT must report the situation to geral@vivasaudavel.pt.
The CLIENT may exercise the legally provided rights, under the legally applicable terms.
13. LIABILITY VIVA SAUDÁVEL will not be responsible for:
• Interruptions, technical failures or temporary unavailability of the SITE;
• Damages resulting from viruses, computer failures or misuse of the SITE;
• Delays attributable to carriers or third parties;
• Improper use of the products sold;
• Incorrect information provided by the CLIENT.
VIVA SAUDÁVEL's liability is limited to the value of the order actually paid by the CLIENT.
14. INTELLECTUAL PROPERTY
All content on the SITE, including texts, images, trademarks, logos, photographs, videos, design, graphics and other elements are protected by intellectual property rights.
The use, reproduction, distribution, modification or exploitation of any content without prior written authorization from VIVA SAUDÁVEL is prohibited.
Third-party trademarks eventually displayed on the SITE are used exclusively for the identification and marketing of their respective products, with all rights belonging to their respective owners.
15. COMPLAINTS BOOK
VIVA SAUDÁVEL offers an Electronic Complaints Book, accessible through the website:
https://www.livroreclamacoes.pt
16. PERSONAL DATA PROTECTION
The processing of personal data is carried out in accordance with Regulation (EU) 2016/679 (GDPR) and other applicable laws.
More information on the processing of personal data can be found in the Privacy Policy available on the SITE.
17. COOKIES
The SITE uses its own and third-party cookies.
To improve the browsing experience, analyze statistics and personalize content.
The USER may manage cookie preferences through the consent banner available on the SITE.
More information can be found in the Cookie Policy.
18. DISPUTE RESOLUTION
Without prejudice to the mandatory legal rules applicable to consumer protection, any dispute arising from the interpretation, execution or application of these Terms and Conditions shall be submitted to the Judicial Court of the District of Porto, Local Civil Court of Maia, with express waiver of any other.
Consumers have the possibility of resorting to official alternative dispute resolution (ADR) entities, which assist in the mediation or resolution of conflicts, before resorting to the judicial courts.
19. CONTACTS
For any questions, complaints or requests for clarification regarding these Terms and Conditions, you may contact geral@vivasaudavel.pt.
Last updated: May 24, 2026.
