Returns

Returns

1. The cancellation or return process is handled on a case-by-case basis by NETNATURA LDA. The request must be sent in writing to the contact email geral@vivasaudavel.pt, up to 2 days after the order, and the instructions for cancellation or return of the goods will be responded to and defined by NETNATURA LDA, using the same means of communication.

2. Whenever possible, the refund should be made using the same payment method, but if this is not possible, the user must present proof of payment and account or card ownership, so that the refund can be made by Bank Transfer.

3. NETNATURA LDA undertakes to reimburse the User within a maximum period of 7 days.

4. Returned products must be in a saleable condition, that is, in the same condition in which they arrived in the User's hands, without any anomaly or damage.

5. If the value resulting from the exchange of products from an order is lower or higher than the initial value of the same, the settlement conditions will be indicated by NETNATURA LDA.