How to Order
Buying and ordering on our website is very quick and easy! Just follow the steps:
Select the product and the desired quantity and add it to the shopping cart - Confirm and proceed to Checkout;
Fill out a simple form indicating: the billing address and/or delivery address; Choose the payment method (PayPal, Credit or Debit Card Multibanco Reference or Bank Transfer) and select the shipping method (
Review and submit the application.
If the total weight of your order is more than 2 kg, it will be split into 2 or more parcels, which will not affect the shipping cost. You will receive the respective tracking numbers for each parcel in the shipping confirmation email.
1. Add products to the shopping cart
Once you have added a product to your shopping cart, you will be automatically redirected to your Shopping Cart page where you can see details about the products you wish to order, such as their name, price and chosen quantity. Here, you can change the quantity or simply remove a particular item from your shopping cart as well as apply a discount coupon (don't forget to click the "Apply Coupon" button before proceeding to Checkout). You can continue with your purchases, and whenever you want to check them out, you will find the shopping cart icon in the top right corner of the screen. After clicking this icon, you can choose to proceed to checkout immediately or "View All", which will take you back to your shopping cart.
2. Filling out the Checkout form
Once all the products you want are in your shopping cart, you can proceed to the Checkout page. Here, your purchase will be finalized after you have provided all the necessary information. You will be asked to confirm four types of information:
Address - Billing and Shipping - if different (If your shipping address is the same as your billing address, you can use the "Ship to the same address" option by leaving the box next to it checked. If you want to provide a different shipping address, simply uncheck the box and provide the correct address);
Intended shipping method
Payment Method and
Purchase review.
Providing an incorrect or incomplete address may result in the order being returned to Netnatura. Therefore, we recommend that the customer always ensures that the delivery address provided when placing the order is correct and complete. If you wish to correct or change the address, you must contact our support lines as soon as possible, indicating the correct address - preferably at the initial contact to avoid wasting time. Please note that if you edit the delivery address in your account after placing the order, the address will not be automatically updated in the order placed!
It is the customer's responsibility to ensure that the delivery address is ready to accept delivery of the order. Orders may be delivered to the customer's place of business, transport companies, hotels, storage companies identified by the customer as authorised to take possession of the order on their behalf. Netnatuar Lda will not be able to refund any goods damaged after acceptance of delivery, duly authorised, at any of the above mentioned locations.
You must now choose the shipping method, as for Portuguese territory, only shipping by Regular Mail is available.
Next, you will need to choose your payment method. Here, you will need to provide the necessary payment details. Please note that your order will begin processing as soon as we receive payment. For more information, please see our Payment Methods.
3. Review and Submission of the Application
The last step is the checkout review, where all the information about your order is visible. This is the last moment when you can change the quantity of products already chosen, check the price (-s) and other important information.
If you are ready to place your order, simply click on the green button in the bottom right corner - "Finalize Order”. By submitting your order on our website (by clicking on the "Finalize Order" button), the customer agrees to the Netnatutra conditions. As soon as the order is registered in our system, we will send you an automatic order confirmation email with your order number and other details. Please allow some time for the email to arrive and always remember to check your SPAM folder, as your email system may forward it there.
Registration/Account
On the Checkout page, below your billing address, you will find an option to create an account that you can use later. You can create an account at any time by clicking the "Log In" button in the top right corner of the page. If you have an account and are logged in while you are making your purchase, you will be able to place your order faster as all the requested information will be automatically filled in on the Checkout page. Having an account means that you will be able to review all of your account information, edit your account information, check past orders, check order status, track your order, view invoices and more. Remember to make sure that you are logged in while you are making your purchase - otherwise, the order you placed while logged out will not appear in your account information.
We reserve the right not to provide the service if, after the purchase has been completed, it becomes clear that the product(s) is not available - even if the corresponding transaction has been completed. In this case, we will contact the customer immediately by e-mail. We can offer other products as a replacement, propose delivery with some delay or make a full refund. The customer's payment will be refunded if the customer so decides. Any further claims against us are excluded. We cannot be held liable for late delivery or any other delay in the event of a lack of response from the customer or a late response.
