Dispute Resolution

Dispute resolution — Viva Saudável
Several options available to resolve a dispute

Dispute resolution

Complaint mechanisms and resolution of consumer disputes

Complaints Book

Complaints via electronic means

Viva Saudável provides the Electronic Complaints Book (Livro de Reclamações Eletrónico), accessible through the official Portuguese website.

livroreclamacoes.pt

Alternative dispute resolution (ADR)

Mediation and arbitration before going to court

Consumers have the option of resorting to official alternative dispute resolution (ADR) bodies, which provide mediation or assistance in resolving disputes before going to court.

You may contact any of the following entities:

1

CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo

cniacc.pt

2

Centro de Arbitragem de Conflitos de Consumo de Lisboa

centroarbitragemlisboa.pt

3

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave / Tribunal Arbitral

triave.pt

4

CIAB — Centro de Informação, Mediação e Arbitragem de Consumo

ciab.pt

5

CICAP — Tribunal Arbitral de Consumo

cicap.pt

European online dispute resolution platform

Dispute resolution for online purchases within the European Union

For more information on alternative dispute resolution, you may consult the European Union's online dispute resolution platform.

ec.europa.eu/consumers/odr

Competent court

Contractual clause for judicial disputes

Without prejudice to the mandatory legal rules applicable in matters of consumer protection, any dispute arising from the interpretation, execution or application of these Terms and Conditions shall be submitted to the Judicial Court of the District of Porto, Local Civil Division of Maia, with express waiver of any other.

Consumers' rights

This clause applies without prejudice to the mandatory legal rules in matters of consumer protection, which continue to safeguard the rights legally recognised to consumers.

Before starting a formal procedure

Whenever possible, we recommend that you first contact us directly at geral@vivasaudavel.pt. Most issues can be solved quickly and amicably through this channel.

Have a question or complaint?

Contact us directly — we always look for an amicable solution

geral@vivasaudavel.pt