FAQ
Frequently asked questions
We have gathered the answers to the questions most often asked by our customers
About Viva Saudável
?Which languages is the store available in?
The online store is available in Portuguese (Portugal), Spanish and English.
?What is Viva Saudável?
Viva Saudável is a Portuguese online store specialising in health and beauty products, with a strong focus on food supplements and vitamins. The catalogue is mainly made up of supplements (omega-3, vitamins, minerals, B complex, among others) from several well-known brands. The store delivers to Portugal, Spain and many European destinations, offers various local and international payment methods, and provides clear information on shipping costs, returns and customer support channels.
Products and brands
?Which brands are available in the store?
Viva Saudável works with several well-known brands in the food supplements and health products sector. Among them, you will find:
?Do you sell second-hand or used items?
No. The store sells only new, sealed products, sourced directly from the brands or their official distributors.
Payments
?Which payment methods are available?
The store accepts the following payment methods, processed by its partners Shopify and Ifthenpay:
- Card (VISA, Mastercard, Apple Pay, Google Pay) — via Shopify
- MB WAY, Multibanco reference and Payshop — via Ifthenpay
- Bank transfer
- For orders outside Portugal, only card payment is available
Shipping and delivery
?Does the store offer free shipping?
Yes. For deliveries to mainland Portugal, Madeira, the Azores and mainland Spain, shipping is free on orders over €60.
?Which countries does the store ship to?
The store delivers to the following countries:
?Are international deliveries available?
Yes. The store ships to all listed European Union countries, as well as Albania, Bosnia and Iceland. For queries about specific destinations, you may contact customer support at geral@vivasaudavel.pt.
?Is warehouse pick-up available?
No. The store currently does not offer pick-up at the warehouse or at any pick-up points. All orders are shipped to the address provided by the customer.
Returns
?What is the return policy?
The store accepts returns under the following conditions:
- Returns accepted up to 14 days after delivery
- No restocking fee
- Return shipping costs are the customer's responsibility
?Are there special conditions for bulk orders?
Yes. Viva Saudável may offer special conditions or discounts on larger orders. For more information, please contact customer support at geral@vivasaudavel.pt.
Contact
?What are the store's contact details?
You may contact Viva Saudável by email at geral@vivasaudavel.pt or by phone at +351 220 147 909 (call to the Portuguese landline network).
?What are the business hours?
Customer support is available on business days, from 10am to 5pm, by phone and live chat. Email replies are sent on business days.
